| Job Title: | Teamwear & Retail Consultant (Full-Time, Permanent) |
| Starting Salary: | Annual salary dependent on experience plus benefits inc. pension |
| Reporting To: | Managing Director |
Overview
In December 2020 FN Teamwear, Airdrie was launched alongside the takeover of the retail side of Airdrieonians FC Club Store. Whilst the store is in its infancy, we have successfully built-up a strong client base in the central belt and wish to further grow this. The store offering is two-pronged i.e. we sell to Airdrieonian FC fans from the club store and we also promote and service teamwear customers across various sports.
We now have a new opening for a Teamwear & Retail Consultant. This is an office-based position with 1 day per week spent in our Edinburgh office and the remainder of the week in Airdrie. The job holder must be self-motivated and comfortable working on their own.
The retail focus in this role is to understand Airdrieonians FC club store products, serve customers in-store and engage with the fans. We work closely with the club and their staff are also very supportive of the retail store.
The teamwear focus is on servicing existing customers (F2F, online, telephone). There is a heavy administrative part to this role e.g. answering emails, providing quotations, etc. As such, you must be competent in the use of Microsoft Outlook, Word and Excel as a minimum. Teamwear customers also visit the showroom where they can discuss product ranges and your role is to provide them with the relevant information, costs and service offering from FN Teamwear.
Typical Duties
- Opening and closing of the store.
- Handling the sale of products in-store via the epos and card terminal.
- Daily housekeeping of the store, liaising with Edinburgh on stock replenishment.
- Respond to teamwear queries and new orders via email and telephone.
- Understand teamwear customer needs and provide recommendations on ranges.
- Providing quotations which are clear and easy for the customer to digest and make an informed decision on.
- Familiarisation of key brands and products, key points of difference and which meet our customers needs better.
- Understand of our services and how to interpret this clearly with customers e.g. considerations around sponsor logos and badges.
- Always going back to customer queries in a timely manner.
- Maintaining awareness of key movements in our market, new ideas, etc.
- Liaison with internal depts e.g. marketing on sales and service initiatives.
- Ensure customers are regularly updated on the progress of orders.
** This is not exhaustive however covers the key elements of the role.
Skills and Experience Required
- Experience in a similar role e.g. sales and service, ideally in a sports or textiles environment
- A genuine interest in team sports
- A people person, conversation starter and an individual who can work towards deadlines and manage core time to achieve set outputs
- Use of Microsoft tools e.g. Outlook, Word, Excel – testing on each is part of the screening process
- Self-motivated and assertive
- Smartly presented
How to apply
If you wish to be considered then please email an up to date CV to amanda@thefootballnation.co.uk