- Ordering & Delivery
Ordering & Delivery
General Ordering Information
Making a purchase from Football Nation is very straightforward - you can navigate through the site by using the links on the left hand side of page, or by using the search box on the right of the page.
Once you have found the products you require, simply click on the 'Add to Basket' button located below the product.
This will add your product to the basket and return you to the page you were viewing - you can check your basket at any time by clicking on 'View Basket' at the top right of the page.
Before you order please ensure that:
- You have ordered the correct size for the product (if applicable)
- You are aware of the expected delivery dates for the product
- The desired quantity is correct
- You have read the Terms and Conditions
Once you are ready to place your order click on 'Checkout'
While we try and ensure that all prices on our website are accurate, errors may occur.
If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of cancelling or changing your order.
If we are unable to contact you we will treat the order as cancelled - goods will be charged when you place your order so you will never pay more than you expect.
Items that have been personalised with name and number printing may only be returned in the case of a manufacturing defect.
If you are a new customer then you will be taken through the order form in which you will be prompted to enter information such as your delivery address and name and your payment details.
After this is completed you will be shown an order confirmation page and receive a confirmation e-mail from us.
Please note that that when you click 'Proceed to Checkout' you will be taken to the secure area of the Football Nation website.
This means that all the personal information you enter will be encrypted so it cannot be read as it travels over the Internet - to find out more about our security procedures please click on the button on the top of the page.
Delivery & Postage
At Football Nation we aim to get your purchases to you as quickly as possible.
We realise that this is one of the most important parts of the transaction so we will ensure at all times that every order placed (subject to availability) will be despatched within 24 hours of Football Nation receiving it.
This applies to orders received Monday to Friday.
All mainland UK deliveries will be sent via Royal Mail Tracked.
Although we are confident that most of our deliveries will be despatched on the same working day, in some cases it may take slightly longer. This may be for the following reasons;
- Products on Pre-Order or products that are not in stock at the time of ordering will despatched in the period specified on the website
- Shirts with additional name, numbering and badges added may take an extra few days to despatch.
- Occasionally if a particular product is in high demand we will need to re-order from our suppliers. If this is the case then the number of days that this process will take will be quoted on the product details page eg: "Available within 7 days".
- Teamwear Clothing may take up to seven days for dispatch although we will endeavour to beat that timescale.
If you would prefer to collect your order yourself to save on postage costs then you can choose this option during the checkout process. If you choose to do this the postage price will be automatically discounted & we will hold your order at our store on Lothian Rd, Edinburgh.
Click here to review our full returns policy
U.K All areas 2-3 working days
This applies to all other UK mainland postcodes. Occasionally, delivery times to non-mainland addresses including Northern Ireland may take longer than the stated time.
Football Nation will always endeavour to get your purchases to you quickly but are entirely dependent on local conditions - delivery is £3.95 for all UK orders.
Overseas 5-10 working days delivery
All overseas deliveries are limited to 1KG in weight.
If your order exceeds this weight, you will be contacted separately as there may be additional charges.
All overseas deliveries are sent via Royal Mail International Signed For and should take within 5-10 days to arrive.