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What if I want to return a purchase?


•    Any purchase may be returned within 28 days in its original condition for a full refund of the price you paid for the item.
•    Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty.
•    Any teamwear orders that involve personalisation cannot be returned once printed or embroidered

How do I return or exchange an item?

To return or exchange an item by post:

1.    Please re-package your purchase securely
2.    Post the item by recorded delivery* to the following address:

Football Nation
128 Lothian Road
Edinburgh
EH3 9BG
United Kingdom

* Football Nation cannot be held responsible for any goods not received

Please allow up to 14 working days for refunds to be processed.

If you wish to exchange an item then please phone our order hotline 0131 228 8614 and we will be happy to take your replacement order.

What should I do if I receive the wrong item?

In the unlikely event that we send you the incorrect product, we will refund the cost of return postage back to the card which was used to purchase the item. Please send the item back to the address above by recorded delivery and enclose proof of postage costs. As soon as we receive the returned product we will despatch the correct product and issue you with the postage refund.

Faulty or Broken Items

If an item is faulty, please contact our Customer Services team on:
0131 228 8614

Overseas customers

Overseas customers are asked to call the Customer Services team directly before returning any items.
Exceptions to this policy:
1.    Once a name or number has been printed on a shirt we will not offer a refund or exchange unless the shirt is faulty. The same applies if a player leaves the club or changes his squad number during his time at the club.
2.    A refund or exchange will be permitted if a garment is faulty.
3.    All return and re-shipping charges are the customer's liability.
4.    We will refund shipping costs if there is a fault with the product. However, we cannot accept responsibility for return or re-shipping costs incurred when returning non-faulty items.
5.    All items should be unworn and unused.